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Customer Service

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives...

  1. How to Order
  2. Payment Methods
  3. Delivery Charges and Time Frames.
  4. Security Measures
  5. Returns Policy
  6. Product and Service Guarantees
  7. Privacy Information
  8. How we can be Contacted



How to Order

To place an order on this web site is simply a matter of browsing the products until you find what you are looking for.  And then click the "Add to Cart" or "Purchase Button" . By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.

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Payment Methods we Accept

You have several options on how you can pay for your purchase.  They include:

Credit Card:
We accept Visa and MasterCard.  We accept these details via our SECURE order page.

Direct Deposit:
We offer direct deposit as a payment option. We will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

Cheque:
We also offer the ability to pay by cheque or money order.  Your order will not be shipped until your cheque has cleared.


Account:
For our regular business customers we offer account as a payment option.  You will be prompted for your account number and PIN.  If you would like to set up an account please contact us.

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Delivery Charges and Time Frames

Delivery Charges
Our delivery charges are based on the amount, volume and value of you purchase as well as your delivery destination and preferred delivery method.  Your delivery charges are calculated and shown to you at the checkout stage of your purchase. 


Delivery Time Frames
Our delivery turn around time ranges from 1 to 7 days depending on your location.  We process orders Monday to Friday and endeavour to despatch your purchase on the same day or the following day from when payment is received and confirmed. 

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Security Measures

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.


Returns Policy

Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you.  We need to be notified of this within 3 days of your purchase arriving so we can arrange a replacement product or a refund. 

In these instances, please contact us immediately to arrange pickup of your purchase.

In Australia: For Australia Post posted items, please keep the original packaging until you are satisfied with your purchase.  If there is a problem you can repack the item and write RETURN TO SENDER on the packaging.   This will avoid additional postal charges to you.

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Product and Service Guarantees

If you have a problem with your purchase, then we want to know about it so we can rectify the situation.  We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition. 

We will honour the manufacturer's warranty as stated on the product and assist you in making any warranty claims.

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Privacy Information

We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.


How we can be contacted

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order, or you experience any problems.  Our full contact details including our postal address, phone, fax, and email addresses can be found on the contact page.

                           Go to the Contact Page >>

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